Terms of Service

Last Updated: December 9, 2025

Welcome to SpicyRouter. By accessing or using our self-hosted AI model platform, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By registering for an account, accessing our API endpoints, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, you may not use our services.

2. Service Description

SpicyRouter provides a unified API gateway to our self-developed, self-hosted AI models, served from our own inference infrastructure. Our platform offers:

  • A self-owned inference cluster with built-in redundancy
  • 99.9%+ availability by design
  • OpenAI-compatible API endpoints
  • Usage tracking and analytics
  • Flexible billing and quota management

3. API Usage Rules

3.1 Acceptable Use

You agree to use our API services only for lawful purposes and in accordance with:

  • All applicable local, national, and international laws and regulations
  • Our acceptable use policy
  • Rate limits and quotas assigned to your account

3.2 Prohibited Activities

You may NOT use our services to:

  • Generate, distribute, or promote illegal content, hate speech, or harmful material
  • Violate intellectual property rights of any party
  • Attempt to reverse-engineer, decompile, or extract our routing algorithms
  • Share your API keys with unauthorized third parties
  • Exceed rate limits through automated attacks or abuse
  • Resell our API access without explicit written permission
  • Use our services to compete with SpicyRouter

4. Billing and Payment

4.1 Pricing

We charge based on token usage, requests, or other metrics as specified in your plan. Current pricing is available on our Pricing page and may be updated with 30 days' notice.

4.2 Payment Processing

All recharges are settled in cryptocurrency through our payment processor NOWPayments. By sending cryptocurrency to the deposit address we provide, you authorize us to credit your account balance for the corresponding amount.

4.3 Refund Policy

Important Refund Terms:

  • Refunds are ONLY available for unused credits in your account
  • Credits that have already been consumed through API usage cannot be refunded
  • To request a refund, contact us at [email protected] with your account details
  • Refund requests are processed within 5-7 business days
  • Refunds are issued in cryptocurrency to the original payment address
  • We reserve the right to deny refund requests for suspected abuse

4.4 Account Suspension

We may suspend or terminate your account for non-payment. Suspended accounts may incur reactivation fees.

5. Account Security

You are responsible for maintaining the confidentiality of your API keys and account credentials. You must:

  • Use strong, unique passwords and enable two-factor authentication when available
  • Never share API keys in public repositories or insecure channels
  • Rotate API keys immediately if you suspect unauthorized access
  • Notify us immediately at [email protected] of any security breach

6. Service Availability and Support

6.1 Uptime SLA

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

6.2 Infrastructure Availability

Our service runs on our own inference infrastructure with built-in redundancy. While we target 99.9%+ availability, we are not liable for outages or performance issues caused by factors beyond our reasonable control; our redundancy is designed to minimize such impacts.

6.3 Support Channels

Technical support and general inquiries: [email protected]

7. Intellectual Property

SpicyRouter and its original content, features, and functionality are owned by us and protected by international copyright, trademark, and other intellectual property laws.

Content generated through our API belongs to you. You grant us a license to process your requests as necessary to provide the service.

8. Data Privacy

We collect and process data as described in our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

Our services are provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, SpicyRouter shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services
  • Unauthorized access to your account or data
  • Errors, bugs, or interruptions in service
  • Content or conduct of third parties using our platform

10. Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be notified via email or dashboard notification. Continued use of our services after changes constitutes acceptance of the new Terms.

11. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination:

  • Your right to use the service will cease immediately
  • Unused credits may be eligible for refund at our discretion
  • All provisions of the Terms which by their nature should survive termination shall survive

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable international laws. Any disputes shall be resolved through good-faith negotiation or binding arbitration.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

SpicyRouter Support Team

Email: [email protected]

Website: https://www.spicyrouter.ai